Terms of service
Last Updated: 2/6/26
1. Introduction
Welcome to MySeatPack (“we,” “us,” “our”). These Terms of Service (“Terms”) govern your access to and use of the MySeatPack website (the “Site”), including purchasing packs (“Packs”), participating in drops, and receiving event tickets (each a “Ticket”). By accessing or using the Site or purchasing a Pack, you agree to be bound by these Terms, our Privacy Policy, and any other policy referenced herein. If you do not agree, do not access or use the Site.
2. What is a Pack?
A Pack is a digital item that represents the purchase of one seat (one ticket) to one real live event.
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One Pack = one seat.
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Seating tier and assignment are determined, and Tickets are delivered after each drop according to the process described below.
3. Drops, Odds & Assignment
Drops are limited-time opportunities to purchase Packs.
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Odds for available events within a drop are displayed prior to purchase.
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Odds are fixed once the drop opens and do not change during the drop.
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After a drop closes, each Pack is assigned to a single event using a fair and predetermined process.
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Assignments are completed before Tickets are delivered.
This service does not operate as a lottery, raffle, sweepstakes, or gambling service. Each Pack purchase guarantees delivery of a Ticket to a real event.
4. Ticket Delivery
Tickets are delivered electronically via the venue’s official mobile transfer method for secure entry. Delivery timing may vary by event, venue, and ticketing provider, but Tickets will be delivered no later than the time specified on the Pack page (typically at least 24 hours before the event unless otherwise stated).
5. Buyback Policy
Some Packs are eligible for a 24-hour buyback credit after assignment.
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The buyback option and eligibility criteria are described on the Pack page and in the Buyback Policy.
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Buyback credits are applied as site credit and may not be refundable as cash unless otherwise stated.
By purchasing a Pack, you agree to the terms of the Buyback Policy.
6. Payment, Pricing & Taxes
All prices are displayed in your currency before checkout. Applicable taxes and fees will be shown at checkout. You agree to pay all fees associated with your purchase. Payment is processed through third-party providers (e.g., Shopify Payments); we do not store your full payment information.
7. No Refunds After Delivery
Except as provided in the Buyback Policy, all sales are final once Tickets are delivered. We do not offer refunds or exchanges for delivered Tickets. This includes circumstances where you cannot attend the event.
8. Event Changes & Risk Outside Our Control
MySeatPack is not responsible for event cancellations, postponements, rescheduling, or venue changes. Ticket validity is determined by the event organizer or venue. Any compensation for canceled or postponed events is handled by the venue or ticketing provider, not MySeatPack.
9. User Obligations
You agree not to:
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Misrepresent or misuse the Site or services;
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Transfer Tickets in violation of venue or ticketing provider rules;
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Attempt to manipulate odds, assignment, or ticket distribution.
We reserve the right to suspend or terminate your access for violations.
10. Intellectual Property
All content on the Site, including graphics, text, logos, and software, is owned by MySeatPack or its licensors and is protected by copyright and other intellectual property laws.
11. Limitation of Liability
To the maximum extent permitted by law, MySeatPack and its affiliates shall not be liable for indirect, incidental, consequential, or punitive damages arising from your use of the Site, assignment outcomes, or event changes.
12. Governing Law
These Terms are governed by the laws of the state where MySeatPack is headquartered. Any disputes will be resolved in the applicable state or federal courts.
13. Changes to Terms
We may revise these Terms at any time. Updated Terms will be posted on the Site with an updated “Last Updated” date. Continued use after posting constitutes acceptance of the updated Terms.